Careers: Customer Care Representative

By Matt Smith | June 6, 2016

We are looking for a passionate Customer Care Representative who will partner with and ensure the long-term success of our clients and accounts. You will be responsible for maintaining and growing long-term relationships with our clients internally and externally. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and services according to customer needs.

Responsibilities

  • Operate as a point of contact for any and all matters specific to customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders
  • Ensure the timely and successful delivery of our solutions and services according to customer needs and objectives
  • Forecast and track key account metrics
  • Assist with high severity requests or issue escalations as needed
  • Multi-task phone communication with online communication
  • Work with several interconnected and separate computer systems
  • Proficiently handle basic data entry responsibilities

Requirements

  • 3+ years of customer service, data management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

Please email your application to hr@guardiansecurity.com

About Guardian Security

Guardian Security is one of the largest, locally owned and family operated security companies in the Puget Sound region and across Washington state. We are an equal opportunity employer.

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